Abstract:
security services by commercial banks in Nairobi, Kenya. The study aimed at exploring
effectiveness of factors to consider, technology, relationship between vendor and other
security stakeholders and challenges involved while procuring private security
services to commercial banks. The study employed descriptive research design. The
population of the study was 40 commercial banks in Kenya where a total population of
240 security officials employed in the security departments of the commercial banks
was used. A sample of 150 respondents was picked. A questionnaire was used to collect
primary data. Study results reveal that factors that the commercial bank considered
before outsourcing private security services had a positive and significant effect on
effectiveness of outsourced private security services by commercial banks. However,
technology applied by the private security companies in providing security to
commercial banks did not have a significant effect on effectiveness of outsourced
private security services by commercial banks. Study findings further revealed that the
relationship between the private security companies and other security stakeholders
had a positive and significant effect on effectiveness of outsourced private security
services by commercial banks. Additionally, study results show that challenges that
emanate from outsourced private security services had a negative and significant effect
on effectiveness of outsourced security services to commercial banks. The study
recommends that the government should fast-track the private security regulations to
enhance the quality and standard of private security services.