Abstract:
The need for sound decision making is a matter of necessity in any organization. Economic
liberalization in Kenya is exposing organizations and institutions to fierce competition and hence calls
for managers to improve their decision making. This study investigates the effectiveness of grapevine
information in management of University Libraries. Grapevine being an informal communication
network is like the cancer disease, there is no established cause and cure to it. At times, it is referred to
us rumors. Like many other organizations worldwide, Grapevines are found in Institutions including
universities. Grapevine does not always follow the same patterns as, nor do they necessarily coincide
with formal channels of communication. The study therefore tries to establish the existence of
Grapevine in University libraries, its cause, weakness and effectiveness in management and decision
making. Finally the paper highlights the challenges and advantages faced in using Grapevine
information in decision making and management.
